What do consumers want from mobile marketers? According to a new study by Hipcricket, it’s obvious that prospective customers want a lot less spam and a serving of ham.
The Hipcricket study, examining consumer attitudes and perceptions about mobile marketing, indicated that 66 percent of consumers say they have received a text message or mobile alert from a brand. However, consumers complain that the majority of brands miss their target with messages people find not useful, irrelevant, or insufficiently personalized.
How do marketers miss the mark? Here are some consumer responses from the survey:
- 52 percent said the message felt “intrusive or spammy.”
- 46 percent said the message wasn’t relevant to their interests.
- 33 percent said the message didn’t offer any value.
- 41 percent said they would share more information with brands if offered relevant offers or coupons
Doug Stovall, chief operating office at Hipcricket, concludes that the research indicates “consumers are actively engaging brands via mobile marketing, but brands must deliver relevant and personalized campaigns.”
Forty one percent of survey participants indicated they would share more information with companies via mobile in exchange for relevant coupons or offers. Location data (20 percent) and demographic data (19 percent) were the most common forms of data people were willing to share.
“This data, properly analyzed, can unlock a treasure trove of information that drives more personalized, relevant mobile marketing,” said Stovall.
Bottom line: consumers are willing to view marketer appeals. But they want more ham (offers, incentives, relevance) and less spam (random, incentive-less ads).
To learn more, check out the infographic below.